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100% Satisfaction Guaranteed

  • At, we want you to be 100% satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Our products are fully guaranteed against any defects, faulty workmanship and loss through shipping.

Sales Tax Information

Orders Subject to Sales Tax
Our store collects sales tax in all U.S. states except the four states that do not charge a sales tax: Delaware, Montana, New Hampshire and Oregon. The appropriate state sales tax will be added to your merchandise total and displayed for your review prior to confirming your order. The amount of sales tax collected for your order is dependent upon a number of factors including:

  • The location the item ships from
  • Type of item purchased
  • Destination of shipment

How Sales Tax Is Collected

If an item is subject to local and state sales or use tax, tax is generally calculated on its total selling price. In accordance with state and local tax laws, the total selling price of an item may include: item-level shipping and handling charges, discounts and gift-wrap charges, and an allocation of order-level shipping and handling charges and discounts.

The tax rate applied to your order will generally be the combined state and local rate for the address where your order is approved or shipped. Therefore, the tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address.

Sales Tax On Gift Cards and Electronic Gift Certificates

No sales tax is collected when purchasing Gift Cards or Electronic Gift Certificates; however, purchases paid for with Gift Cards or Electronic Gift Certificates may be subject to tax.

Tax-Exempt Customers
If tax has been charged on any portion of your order and you need to take advantage of your tax-exempt status please review the following sections below.

United States Government Purchasers
Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following:

  • Federal tax ID certificate
  • Certificate of exempt status
  • Photocopy of your qualified U.S. Government Credit Card (Smart Pay Card)
  • Government Voucher

Other Exempt Purchasers
All other exempt purchasers need to provide us with a copy of one of the following:

  • Tax Exemption Card
  • Exemption certificate
  • Other acceptable proof of your exempt status for the state where the items will be shipped.

Note regarding state resale certificates: state resale certificates are not listed as acceptable proof of exempt purchases. Food Network Store is an online retailer, we do not sell products wholesale (for resale), all sales are assumed to be consumed/used by the purchaser. If you have any questions regarding acceptable tax contact Rachael Ray Store Customer Service

How to submit this information
Place your order through our Web site. After you've placed your order, please submit the necessary information by fax in order to receive a refund of any sales tax. Our fax number is (310) 827-1703.

Please include the following:

  • Your order number
  • E-mail address used on order
  • Acceptable proof of your exempt status (as outlined above)
  • The name of the organization that purchased the items (if applicable)

Mark your fax "Attn: Tax Exempt"

For subsequent purchases, you will only need to send an email to with the order number and "Tax Exempt Request" in the subject line. We will verify your information is on file and process the refund.

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