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100% Satisfaction Guaranteed

  • At RachaelRayStore.com, we want you to be 100% satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Our products are fully guaranteed against any defects, faulty workmanship and loss through shipping.

Shipping Options/Rates

What are my shipping options and when will my order ship?
How are my shipping charges calculated?
Can I ship parts of my order to different addresses?
Can I ship my order using multiple shipping methods?
How long does my package take to arrive at its destination?
Does RachaelRayStore.com service international destinations?
What if I live in Alaska, Hawaii, Puerto Rico or other US Territories?
What if I have an APO or FPO address?
What if I want to ship to a P.O. Box?
To which US territories does RachaelRayStore.com ship?
How does shipping work for non-perishable items shipped directly from supplier?
Why are there multiple shipping charges shown in my shopping cart?
Can I choose the carrier for my shipment?

What are my shipping options and when will my order ship?
RachaelRayStore.com offers four levels of delivery service to most destinations:

Order Ships Arrives+ Carrier
Super Saver1
Order placed:
Mon - Sat
Sunday
Usually ships:
Next business day*
Tuesday**
5-10 business days*
(from shipping date)
Standard2
Order placed:
Mon - Sat
Sunday
Usually ships:
Next business day*
Tuesday**
3-6 business days*
(from shipping date)
Express2
Order placed:
Before Noon PST
After Noon PST
Usually ships:
Same business day*
Next business day*
2-3 business days*
(from shipping date)
Next Day3
Order placed:
Before Noon PST
After Noon PST
Usually ships:
Same business day*
Next business day*
Next business days*
(from shipping date)
* Excludes Weekends and holidays.
** If Monday or Tuesday are holidays, order ships on Wednesday.
+ Arrival time for shipments to Alaska, Hawaii, U.S. Territories, and APO/FPO addresses may vary.
1 We use a variety of carriers for Super Saver shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order.
2 Will ship U.S. Postal Service if shipping to P.O. Boxes, Alaska, Hawaii, U.S. Territories, and APO/FPO addresses.
3 Not available to P.O. Boxes, Alaska, Hawaii, U.S. Territories (except Puerto Rico), and APO/FPO addresses.


How are my shipping charges calculated?

All shipping methods including Standard, Express, and Next Day are calculated based on weight and destination. See the chart below for approximate base level shipping costs. Actual shipping costs can be viewed in your cart during checkout.


When Order Subtotal is $79 or higher
Super Saver Free
Standard $4.95
Express $17.95
One Day $29.95
When Order Subtotal is below $79
Super Saver $5.95
Standard $9.90
Express $22.90
One Day $34.90

Shipping to PO Boxes, APO/FPO, Alaska, Hawaii and US Territories
Please view shipping cost in the cart at checkout.

To ensure that your packages are shipped in the most efficient manner, we use several carriers to ship our products. We take into account the weight of the packages and their destination when selecting the best carrier to use. Occasionally, we may upgrade your shipment method at no additional cost to you.

Can I ship parts of my order to different addresses?
Currently RachaelRayStore.com only allows you to ship items to one address. If you need to ship items to different addresses, please place a separate order(s).
Can I ship my order using multiple shipping methods?
Currently, only one shipping method may be selected per order.
How long does my package take to arrive at its destination?
Orders are shipped Monday through Friday, excluding legal holidays (click here for more details). Orders which contain items shipped directly from our supplier follow a unique shipping schedule. Please click here for more details.
Does RachaelRayStore.com service international destinations?
Currently, RachaelRayStore.com ships to addresses in the United States, US Territories served by the US Postal Service and to APO/FPO addresses.

What if I live in Alaska, Hawaii, Puerto Rico, or other US Territories?
We offer three shipping methods for packages being delivered to Alaska, Hawaii and Puerto Rico (two shipping methods to other US territories) at the prices listed in the table above. However, delivery times may vary significantly from indicated times. Unfortunately, we do not offer shipping to Alaska, Hawaii, Puerto Rico, and other US Territories for items shipped directly from our suppliers (Direct Ship from Supplier).

What if I have an APO or FPO address?
One shipping method is available to APO and FPO addresses at the prices listed above. Delivery times vary from what's indicated during checkout, and it typically takes up to 4-6 weeks for delivery. Unfortunately, we do not offer shipping to APO or FPO addresses for items shipped directly from our suppliers (Direct Ship from Supplier).
What if I want to ship to a P.O. Box?
All shipping methods except Next Business Day are available for shipments to P.O. Boxes. Unfortunately, we do not offer shipping to P.O. Boxes for items shipped directly from our suppliers (Direct Ship from Supplier).

To which US territories does RachaelRayStore.com ship?
Currently we ship to American Samoa, Federated States of Micronesia (Micronesia), Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands. Unfortunately, we do not offer shipping to P.O. Boxes or US Territories for items shipped directly from our suppliers (Direct Ship from Supplier).

How does shipping work for non-perishable items shipped directly from supplier?
RachaelRayStore.com will work with the supplier to ship certain items directly to you. Shipments that include non-perishable items shipped directly from our supplier should ship within 7 to 14 business days after you place your order. Expedited, Express and Next Day Shipping options are not available for these items. If you have additional items in your shipment, they will arrive separately via Standard Shipping. If you would like to have the additional items in your shipment sent via a different shipping method, a separate shipment must be created.

Shipping costs are calculated according to our Standard Shipping rate schedule that is based on the entire value of your shipment.

Currently we ship these items within the Continental US. Unfortunately, we do not offer shipping of these items to P.O. Boxes, APO/FPO addresses or US territories.
Please note – while we will make every effort to get your packages to you by your desired date, RachaelRayStore.com cannot guarantee the timely arrival of your package. To reduce the possibility of the late arrival of a shipment, shop early!

Why are there multiple shipping charges shown in my shopping cart?
We offer a wide variety of merchandise some of which ships directly from other suppliers, as a result there may be more than one shipping charge applied to your order.

Can I choose the carrier for my shipment?
No. RachaelRayStore.com uses a variety of carrier services to delivery packages, including UPS, DHL, and the US Postal Service. There is no way for customers to request a specific shipper. The choice of carrier is determined by the level of service selected (Super Saver, Standard, Express, and Next Day), destination (shipping address), and package weight. We will select the best carrier to keep our shipping charges as low as possible, while still maintaining the delivery expectations for the selected level of service. Once your order ships the ship date and track able delivery method will be provided in your shipment confirmation email.

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