Free Shipping Offer

100% Satisfaction Guaranteed

  • At RachaelRayStore.com, we want you to be 100% satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Our products are fully guaranteed against any defects, faulty workmanship and loss through shipping.

FAQ: Technical Support

What do I do if I get an error message?
What can I do if I'm having trouble printing?
What is a cookie, and what does it do to my computer?

What do I do if I get an error message?
If you are receiving an error message, please copy and paste the message into our Contact Us form to send us an email. To help us troubleshoot and resolve this as quickly as possible please also include the following:

  • Your browser type and version number.
  • Your operating system
  • The error text.
  • Steps/pages visited prior to receiving the message

You may also call us toll-free at 800-571-6316.  Our Customer Service hours are Monday-Friday 6 a.m. - 5 p.m. PT, Saturday 7 a.m. - 3 p.m. PT.

What can I do if I'm having trouble printing?
If you are having trouble printing you may want to try using the printer-friendly version of the web-page, if available. You may also want to try highlighting the images/text that you wish to print then choose “Print selection” in your printer settings.

If you continue to have printing problems,
Contact Us via email. To help us troubleshoot and resolve this as quickly as possible please also include the following:

  • Your browser type and version number.
  • Your operating system
  • Steps/pages that you wish to print

We will do our best to get back to you within one business day or sooner.

What is a cookie, and what does it do to my computer?
RachaelRayStore.com uses a feature of your Internet Web browser called a cookie to assign an identification code to your computer. Cookies are files that your Web browser places on your computer’s hard drive. We only use cookies to keep track of items you put into your shopping cart, to tell us whether you have visited RachaelRayStore.com previously, and to help us determine whether you came to RachaelRayStore.com from a particular Internet link or banner advertisement.

We do not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you. Cookies do not provide us with access to any credit card information.


Help Index Back To Shop
Share on

Your cart is empty.

  • Great Stuff! E-mail
  • Sign up for Rachael Ray Store updates and ideas.