FAQ: Order Inquiries
How do I check on the status of my order?
You will receive a shipping confirmation email, shortly after your order ships. To view the status of your order, simply click on the link provided in the shipping confirmation email. You may also go directly to our Order Tracking page and enter your order number/zip code to view your order status.
How and when are confirmations sent out?
RachaelRayStore.com order and shipping confirmations are sent to you automatically via e-mail. You will receive your order confirmation shortly after placing your order. You will receive your shipping confirmation after the order ships – usually the following business day, although some orders that include pre-ordered merchandise or merchandise that ships directly from suppliers/partners may ship at a later date. If you have not received your order confirmation within 24 hours of your order or shipping confirmation as expected, please contact us using our Order Inquiries Form or call us toll-free at 800-571-6316. Our Customer Service hours are Monday-Friday 6 a.m. - 5 p.m. PT, Saturday 7 a.m. - 3 p.m. PT. We will make every effort to respond within one business day or sooner.
What kind of payment do you accept?
RachaelRayStore.com accepts Visa, Mastercard, Discover and American Express. Please refer to our Secure Ordering Policy for information on secure credit card transactions.
How can I give someone gifts from RachaelRayStore.com?
RachaelRayStore.com shoppers can ship gifts directly to friends and loved ones! During the Checkout process, simply indicate where you'd like your items sent. RachaelRayStore.com offers a gift wrapping option for a nominal fee per item. When you choose to gift wrap an item in your shipment, RachaelRayStore.com offers one complimentary gift card per shipment.
Please note: oversized items or some items shipped directly from the supplier will not offer gift-wrap. See the product pages for details about particular items.
Our store collects sales tax in all U.S. states except the four states that do not charge a sales tax: Delaware, Montana, New Hampshire and Oregon. The appropriate state sales tax will be added to your merchandise total and displayed for your review prior to confirming your order. The amount of sales tax collected for your order is dependent upon a number of factors including: the location the merchandise ships from, the type of item, and the ultimate destination of the shipment. Click here for more information about sales tax. Click here for more information about sales tax on items purchased from our Merchant Partners
Can I place an order for an item that is temporarily out of stock?
We currently do not have a backorder system at RachaelRayStore.com. However, we will occasionally make items available for pre-order, where you may purchase the item now to be shipped no later than a specified date in the future.
What if I’m having problems placing an online order?
We apologize for any difficulties you may be experiencing while ordering. To help resolve the issue, please Contact Us. Please be sure to include the steps taken just prior to the issue appearing and any messages our cart may be providing you. If you prefer you may call us toll-free at 800-571-6316. Our Customer Service hours are Monday-Friday 6 a.m. - 5 p.m. PT, Saturday 7 a.m. - 3 p.m. PT.
What if my shipment is damaged, incorrect, or incomplete?
RachaelRayStore.com is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please email us using our Order Inquiries Form. You may also call us toll-free at 800-571-6316. Our Customer Service hours are Monday-Friday 6 a.m. - 5 p.m. PT, Saturday 7 a.m. - 3 p.m. PT.
If you have any additional questions about an order, please send us an email using our Order Inquiries Form and we will respond within one business day or sooner.
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