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100% Satisfaction Guaranteed

  • At RachaelRayStore.com, we want you to be 100% satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Our products are fully guaranteed against any defects, faulty workmanship and loss through shipping.

Cancellation Policy

RachaelRayStore.com's goal is to provide the fastest possible service to its customers. In order to accomplish this goal, orders are automatically processed shortly after they are received. We currently cannot guarantee that we will be able to cancel your order. We recommend that all customers wishing to cancel an order do so within 45 minutes of original order placement during our normal business hours. If your order has not been cancelled within this timeframe, there is a good chance that your order could already be on its way to you.

To cancel your order, please call us toll-free at 800-571-6316. Our Customer Service hours are Monday-Friday 6 a.m. - 5 p.m. PT, Saturday 7 a.m. - 3 p.m. PT.

If we were unable to cancel your order, you may return it for a full refund of the purchase price. Simply follow the steps for returning the item located on the back of your packing slip or click here to view the instructions online.


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